Customer Experience Keynote Speaker • Creative Leadership Expert • Bestselling Author

Certified Speaking Professional, Jeff Tobe has built a career on one bold belief: organizations don’t need more tools—they need more imagination. Recognized as one of North America’s Top 15 Speakers and widely known as “The Guru of Customer Experience,” Jeff helps leaders rethink employee engagement and design unforgettable customer experiences that drive loyalty and long-term revenue.

A best selling author of Coloring Outside the Lines and The Lemonade Stand: Customer Experience Lessons from a. 9-Year-Old Entrepreneur Jeff blends humor, research, and real-world stories into high-energy keynotes that push audiences to challenge assumptions, embrace innovation, and reimagine what’s possible in their culture and customer journey.

Jeff’s work has been featured in The Wall Street Journal, USA Today, CNN, and Fast Company, and his global client list—from Nestlé and Comcast to the Government of Dubai—reflects his ability to connect with diverse industries and international audiences. He’s known for transforming rooms of skeptical professionals into engaged problem-solvers who leave with practical, creative strategies they can use immediately.

If you’re looking for a customer service experience keynote speaker who inspires teams, elevates employee engagement, and gives leaders a competitive edge through bold, creative thinking, Jeff Tobe delivers every time. Let him show your people how to color outside the lines—and why your customers will thank you for it.