Are your people satisfied or engaged?

Are your people satisfied or engaged? There are several direct correlations between your employees being engaged and client loyalty. In a 2012 meta-analysis of 263 analysis studies across 192 firms,

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ARE YOU CUSTOMER-FOCUSED OR…?

ARE YOU CUSTOMER-FOCUSED OR…? Some organizations get it! They know how to hire for it, train for it and deliver it. Different companies claim to give a unique customer experience,

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