Are your people satisfied or engaged?
Are your people satisfied or engaged? There are several direct correlations between your employees being engaged and client loyalty. In a 2012 meta-analysis of 263 analysis studies across 192 firms,
September 26, 2021
ARE YOU CUSTOMER-FOCUSED OR…?
ARE YOU CUSTOMER-FOCUSED OR…? Some organizations get it! They know how to hire for it, train for it and deliver it. Different companies claim to give a unique customer experience,
September 26, 2021
WHAT COMES AFTER THE ‘BUT’?
WHAT COMES AFTER THE ‘BUT’? Why is Starbucks so successful in selling you a $4.00 cup of coffee when MacDonald’s charges $2.00? Why does a stay at a Ritz Carlton
September 26, 2021
Customer Experience versus Patient Experience
Customer Experience versus Patient Experience In today’s economy, there’s no question that the consumer is King. With access to an ever-growing digital marketplace, the customer has both more choices, and
September 19, 2021