When you’re truly customer-centric, your first question should be what comes after the ‘but’
I’m an innovation and customer experience expert, not a weight-loss guru, but I can help
When you hire someone known for coloring outside the lines, you need to throw expectation out the window.
I help drive personal and business success by getting my audiences out of their comfort zones—and helping them uncover opportunities to be exceptional. As a guest speaker, I’ve been known to ask the host to sit on the floor. I’ve asked entire audiences to remove something they are wearing.
I’ve just told you I can get rid of your “but.” And I can. “But” isn’t a typo. It’s a customer hold up. Have you ever told a friend, “So-and-so’s food is delicious, BUT the parking is horrible” or, “ACME is a great company to work for, BUT their customer service policy makes it hard to please my customers”?
The minute you get your employees asking, “What comes after the ‘but’?” is the minute you start to become customer-centric. By asking them to put “that’s how we’ve always done it” aside, and helping them rekindle their inner innovation and creativity, I help your employees start asking what comes after the “but” in your company.
In a nutshell, I help my customers apply creative thinking to their business processes to find and keep high quality clients.