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Customer Service Customer Experience

customer service experience

In this brand new keynote or 1/2 day workshop, Certified Speaking Professional Jeff Tobe DOES NOT ask your audience to marry him! What he does is discuss commitment and how to get your people engaged at work every day. In his usual high-energy, high-humor and high-content style, Jeff walks audiences through the “Four Pillars of Engagement.” By the end of this session, participants will understand the power of engagement and motivation!

  • Curiosity: Curiosity may have killed the cat, but it’s the one resource that the most successful organizations have discovered that they need to foster in their people. Curiosity leads to innovation and, as you already know, this is a passion of Jeff’s! To get people invested in our organization, we must encourage them to be more curious in looking for alternative solutions, being incredible problem solvers and in asking the right kinds of questions of their internal and external customers
  • Accountability: Crises like the global financial meltdown are only a symptom of a much more damaging disease: the increasing unwillingness of business leaders and the institutions they represent to be accountable for their actions. At every level of the organization, people have to do more than WANT to be accountable—they have to act “as if.”
  • Trust: Trust is at the heart of every successful organization, and trust is always about relationships. With compelling business examples and proven strategies, Tobe reveals essential behaviors and characteristics to build and strengthen trust throughout the organization. In a simple formula, Jeff demonstrates how to assess your level of integrity, practice trust behaviors and identify the signs of betrayal and disengagement. Every business is in the business of relationships. Gain a competitive advantage with trustworthy managers, loyal employees and clients who trust the integrity of your organization and product.
  • Communication: Engagement starts and ends with open communication. A recent New York Times survey found that 78% of workers polled in diverse industries mentioned poor communication at the root of challenges with their managers, colleagues and with customers. What an amazing opportunity! Jeff shares techniques to make your people more aware of their communication and to give them the tools to better themselves. Join an elite 22% nationwide who DO get it!